Customer Happiness

ReadMe is lucky to work with some of the coolest companies in the world, and we want to make sure they each get the love they deserve!

We're looking for a passionate customer advocate to join our customer support team. You'll work directly with customers to develop relationships, work to develop our voice, solve complex problems, and create an amazing customer experience.

What you'll do...

  • Help manage the support queue and act as the face of ReadMe to our thousands of customers
  • Work closely with our engineers to definite and spec new products and features that customers want
  • Work with our customer-facing team to make sure our customers are happy
  • Develop the voice we use across customer support, Twitter, marketing pages and more... friendly, whimsical and helpful
  • Become a product expert, and know the product inside and out so you can answer any and all questions that come your way
  • Create detailed knowledge base articles on frequent support topics
  • Solve semi-technical questions and report bugs
  • Grow with the role and eventually manage large customer accounts or other parts of the business

About you

  • Experience in a client-facing role
  • Experience with developer tools
  • Ability to understand and explain complex topics in a simple way
  • You don't need to be technical, but you should be comfortable talking to developers and technical users
  • Hands on, high energy, passionate, creative problem solver

Bonus Points (not required!)

  • Basic coding experience (extra bonus: did a dev bootcamp)
  • Experience working with/at early stage startups
  • Love of owls 🦉

Product-focused Node/React Developer

We're looking for a product-focused Node/Angular developer to join our team. ReadMe replaces paragraphs of text with custom-tailored developer experiences. The role requires both frontend (Angular) and backend (Express) programming. Having a good sense of product and design is vital.

We're a small startup with a big reach, so you'll be able to have a huge impact. Working at ReadMe means there's a lot to be done, but also autonomy, flexibility, and a clear mandate to tackle big problems.


  • owning major feature development. You'll lead the development of things like syncing API references from Github, creating easy onboarding flows, and new integrations.
  • helping to build a developer-focused company culture.
  • leading technical initiatives that grow and scale ReadMe.
  • Building a documentation platform that redefines the way people consume APIs and documentation.


  • Passionate about making products people love
  • Previous professional experience as a programmer
  • You have the ability to take ideas from conception to release
  • Your GitHub is full of everything from embarrassing hacks to impressive Open Source contributions
  • You stay up to date with the latest web technologies
  • Comfortable in Angular/Node
  • Understanding that roles are flexible and willing to take on new opportunities as ReadMe grows!

Bonus Points

  • Experience at early stage startups
  • Experience with developer tools
  • love of owls!

As developers, we spend most of our time either reading documentation or writing it. Documentation is the UX we use when interacting with a new API or programming language, yet it’s almost always relegated to an afterthought.

We don’t want to just make writing “good documentation” easier – we want to change what “good documentation” even means. Let’s replace paragraphs of text with simple onboarding flows, custom-tailored code examples, intuitive SDKs and interactive UIs. (Here's some things we're excited to work on.)

Developers are just like regular consumers. They like simple, beautiful, easy-to-use products, too.

We have a long way to go still. That's why we need you!

209 Kearny St #2, San Francisco, CA

Y Combinator Winter 2015

Seed funding (Raised over $1MM)

Competitive salary and significant equity

Good work/life balance. We don't work on weekends.

Quarterly product roadmap retreats at locations like Santa Cruz or Tahoe.

Unlimited days off. And don't even think of coming in on your birthday!

Ability to work from home a few days a week, if you're more productive that way.

Stay healthy! Paid monthly gym membership.

Full healthcare, vision and dental coverage; paid maternity / paternity leave.

Some Of Our Favorite Customers

ReadMe currently provides the developer experience for thousands of awesome companies.

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